Frequently Asked Questions
Everything you need to know about your music collection and orders.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for vinyl and CDs?
We accept returns on unopened and defective media within 30 days of purchase. Please ensure the original shrink-wrap is intact for non-defective returns.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What should I do if my vinyl arrives damaged?
If your record is warped or the sleeve is damaged during transit, please contact our support team with photos of the damage within 7 days of receipt for a replacement.
Are your digital downloads high-quality audio?
Yes, our digital downloads are typically provided in high-quality MP3 (320kbps) or FLAC formats, depending on the specific artist and album selection.
Can I cancel or change my pre-order?
You can cancel a pre-order any time before the release date. Once the item has entered the fulfillment process, we are unable to make changes to the order.